National Databank
If you are 18+ years old, from a low-income household, and can answer yes to one or more of the statements below, you are eligible for a free 20GB data/calls and texts SIM via the National Databank.
Does one or more of the following apply to you?
- I have no access or insufficient access to the internet at home
- AND/OR I have no or insufficient access to the internet when away from the home
- AND/OR I cannot afford your existing monthly contract or top up
Download the National Databank leaflet
To collect a free SIM, please attend one of our GM Databank Drop-Ins at one of our participating libraries. See below for all drop-in locations and times. For more information, email DES@bolton.gov.uk or call 01204 332853.
Borrow a digital device
If you are undertaking a course and do not have access to a device at home, you may be able to borrow a device and get data from the Bolton Digital Lending Library for free. We have both Samsung Tablets and Chromebooks available for loan.
Referral from an organisation is needed. Referrals can be obtained from any organisation within Bolton who you are working with.
Book a free one to one with a Digital Helper to get to grips with your loaned device. Call 01204 332853 or email DES@bolton.gov.uk to book your session.
We have sets of Windows Laptops available for organisations available for loan. These project loans are available in sets of 5 and can only be accessed by organisations. Windows laptops are not available for individuals to loan.
Recycle-IT!
The wonderful team at Recycle-IT! offer low-cost refurbished computer equipment, supporting not only environmental sustainability but also bridging the digital divide in our community. They are based in the Market Place and also accept donations of old devices that would otherwise be thrown away and sent to landfill.
For more information, pop into their shop or visit their website.
Social tariffs
Social tariffs are cheaper broadband and phone packages for those on low incomes. This could mean a saving of around £180 a year. If you receive benefits, you could be eligible. Find out more on Ofcom's website.
Email digitalhelp@bolton.gov.uk or call 01204 332853 and ask to speak to a member of the DES team for help with social tariffs.
Helping others over the phone / remotely
While COVID 19 higlighted the need for remote digital skills support, we recognise that there are still a number of people who struggle to access learning opportunities outside of their homes. If you have the opportunity to help somone to learn something new or solve a problem there is a useful guide below to help you.
Digital Unite have a useful guide to helping people to use digital technology remotely
